6ixs Frequently Asked Questions

6ixs requires a government-issued photo ID — your Pakistani CNIC, passport, or driving licence — plus a clear selfie holding the document. For address verification, a recent utility bill or bank statement not older than three months is accepted. Documents must be fully legible with no cropping or blurring. KYC is usually reviewed within 24 hours.

On the 6ixs Login page, click "Forgot Password" and enter the email address linked to your account. A password reset link will be sent to that address within a few minutes. If you do not receive the email, check your spam folder. If the problem persists, contact 6ixs support via live chat or at [email protected].

No. 6ixs strictly allows one account per person, per household, and per device. Duplicate accounts are against our Terms and Conditions and will result in all associated accounts being suspended and balances forfeited. If you have accidentally created two accounts, contact support immediately to resolve the situation before it affects your funds.

To permanently close your 6ixs account, contact our support team via live chat or email at [email protected] with the subject line "Account Closure Request". Before closure, withdraw any available balance to your registered payment method. Once closed, the account cannot be reopened. If your reason is problem gambling, we strongly recommend using our self-exclusion tool instead.

The minimum deposit to fund your 6ixs account and play slots is Rs 500 (PKR). Individual slot game minimum bets vary by title, but most slots on 6ixs start from as little as Rs 10 per spin. High-variance jackpot titles may require slightly higher minimum bets. Check the game info panel inside each slot for the exact betting range.

Yes. 6ixs covers a wide range of cricket markets including PSL, international test matches, ODIs, and T20 tournaments. Live in-play betting is available on major matches with real-time odds updates. You can bet on match winner, top batsman, total runs, wickets, and a range of ball-by-ball markets. Visit the Cricket section from the main navigation for current fixtures and odds.

Yes. All casino games available on 6ixs — including slot titles, live dealer tables, and instant win games — use certified Random Number Generator (RNG) technology. Our game content is sourced from licensed software providers that undergo regular independent audits. RTP (return to player) percentages for each slot and casino game are published in the individual game information panels.

Absolutely. 6ixs is fully optimised for mobile browsers on both Android and iOS devices. No app download is required — simply open your mobile browser, navigate to 6ixs, and log in. The full game library, deposit and withdrawal options, live casino, and cricket betting sections are all accessible from mobile with no loss in functionality or visual quality.

RTP varies by slot title. Most slots on the 6ixs platform have published RTPs ranging between 94% and 97%, with some premium titles reaching 97%+. RTP is a long-term statistical measure — it does not guarantee individual session results. You can find the specific RTP for each slot in the game's information or paytable section before placing any bets.

The minimum age to register and play on 6ixs is 21 years. This is a strict, non-negotiable requirement. All players must confirm their age during registration and verify it through our KYC process. Any account found to belong to a player under 21 will be immediately suspended, funds forfeited or returned in line with our Terms and Conditions, and the case reported where required by applicable regulations.

Log in to your 6ixs account and go to Account Settings, then Responsible Gaming, then Self-Exclusion. Choose a minimum period of 30 days or opt for permanent exclusion. The block activates immediately and cannot be reversed during the exclusion period. If you prefer, you can also request self-exclusion by contacting support at [email protected] with the subject line "Self-Exclusion Request".

Yes. 6ixs provides free deposit limit tools that let you cap your daily, weekly, or monthly deposits at any amount you choose. Limits can be set or reduced at any time from your account dashboard and take effect immediately. Increasing an existing limit requires a mandatory 24-hour cooling-off period to prevent impulsive decisions. These tools are available to all 6ixs players at no charge.

6ixs operates under internationally recognised gaming standards that govern fair play, player fund protection, responsible gaming obligations, and anti-money-laundering compliance. Our platform adheres to internationally accepted responsible gaming frameworks. We do not publish specific licence numbers on this page, but our commitment to security, KYC verification, encrypted transactions, and player protection reflects these standards throughout the platform.

6ixs customer support is available 24 hours a day, 7 days a week. The fastest way to get help is via the live chat feature inside your logged-in 6ixs account. You can also email the support team at [email protected]. For responsible gaming requests — such as self-exclusion or deposit limit assistance — use the subject line "Responsible Gaming" to ensure your message is prioritised by the right team.